Return & Refund Policy

Because we sell food, we cannot accept a return simply because you changed your mind. But if something is wrong with what you received, we will make it right.

When we will replace or refund

• The parcel arrived damaged, leaking or with a broken seal.
• You received the wrong product or the wrong pack size.
• An item is missing from the parcel.
• The product is past its best-before date on arrival, or is clearly spoiled.

How to raise a claim

1. Contact us within 48 hours of delivery on WhatsApp (8005885262) or by email (info@vinayakfoodproduct.in).
2. Send your order number along with photographs of the outer box, the sealed pack and the product.
3. Please keep the packaging until the claim is settled.

What we will not accept

• Products that have been opened or partly consumed, unless the complaint is about quality.
• Claims raised more than 48 hours after delivery.
• Complaints about taste or spice level — these are matters of preference, and every product page describes the flavour honestly.

Refund timeline

• Approved claims are refunded or replaced within 5–7 working days.
• Online payments are refunded to the original payment method.
• Cash on Delivery orders are refunded by UPI or bank transfer to an account you provide.

Order cancellation

You can cancel any order free of charge before it is dispatched — just call or WhatsApp us. Once a parcel has left our unit it cannot be cancelled.